Caleb Cliff - Somerville MA
These guys were excellent. After randomly learning about their business through one of their weekly visits to Darwin's (Auburn St) I gave them a call after spilling a drink on my computer. I had a quick consultation to discern the issue which was pretty quick. I also saw it all happen in front of me, which if you even know a little about computers,this is very helpful and also displayed their expertise.
The keyboard had shorted and they fixed it for $200. Genius Bar did not discern the issue & gave rough quotes both over $1000. It was pretty clear that I should choose these guys. I strongly recommend them and have been telling many Apple friends about them. Check them out, you won't be disappointed!
Johnnie D. Koromilas
I am still in a state of amazement!!
Bill and Phil at the Used Apple Store REVIVED my 2004 iMac G4 (the old lamp shade style which I truly loved). It died about three years ago. The screen went black, blue and dark green, crazy modern designs and then would change into a very, very faint partial screen which was impossible to read.
The Apple store had told me that it was not worth fixing and to just throw it out; but I couldn't; instead I put it in the basement. Another Apple affiliate had told me to use it as a "piece of art".
I recently brought it up from the basement hoping to play some DVDs in the superdrive. No luck. Nothing happened. I looked online and found the Used Apple Store, told them the story; Bill was very encouraging; and the next day I took my old G4 there. What a stroke of luck!
Within five minutes of my arrival the old iMac G4 was up and running. Apparently it was not the motherboard (nor any other hardware) causing the problem. It was then upgraded from Panther to Leopard and the RAM upgraded to 1.25. The cost for reviving my old iMac G4 was $80.00. I am using it as an extra computer upstairs works like new. I am so happy.
I also took my newer iMac (three years old) which they upgraded from 4 GB to 8 GB and upgraded from Snow Leopard to Mountain Lion. Now it is so fast.
In addition they reformatted and set up my corrupt Seagate backup drive for time machine.
It was so impressive to watch such technical talent at work. They were so fast and knew exactly what to do. They didn't miss a beat. And I watched it happen. Amazing!
I highly recommend The Used Apple Store.
Erica M - Manchester
Bill worked wonders on my outdated Macbook. It was quick, easy, and less expensive than other companies. I was very satisfied and will be doing business with this company for all my future Apple purchases!
Meteorologist Mark Rosenthal - Boston MA
The Used Apple Store is the best thing to come along in decades!
No more waiting in line at the elite Apple Stores in the Malls!
Billy Williams and his crew are the best in the Mac world! They will refurbish your mac or build you a new one and
bring it to your home or place of business.
The used Apple Store will go over all the important details with you about your computer and make sure you are happy.
Finally, a Mac Computer Doctor that delivers personal service to you! Who said the Doctor doesn't make house calls any more!
I predict you will love the Used Apple Store! That's one forecast you can count on!
Billy Roach - New Hampshire
I had my Macbook repaired, then upgraded and purchased another Macbook. I also purchased a used iphone 3S. Everything performs perfectly and the prices were very fair, and far below the retail market.
Service is consistently incredible. I come in with a broken Mac, and leave with it fixed, almost always well inside of an hour. Good luck trying to get that service anywhere else - at any price.
Feel free to have any prospective clients call or email me for a personal recommendation.
Bill, you are the man! I will be back soon to pick up some more goodies...
Valdir Borba - Lowell MA
Very impressive! Mac store quoted me for $697 for repair the was not necessary at all. Found these guys online and they really saved me a lot of money. The repair took 25 minutes and costed me $80.00. Yes it was $510 of savings.
I totally recommend Mac used store for your next repair.
VB
Dan Jansen - Cambridge MA
Billy,
Your one of the best Apple techs around!
Thank you for fixing my beautiful Mac Book Pro, and super fast.
Dan
Lahneen Gallo - Manchester
I was looking to get a newer laptop for my son before the semester started. His Macbook was slow, he had almost filled the memory with music, and he was going overseas. He had a plug held together with duct tape, and it needed to be plugged in all the time because the battery was shot. I thought this computer was a goner. I e-mailed Bill and told him what I had, and what I needed, seriously looking to buy something. What a surprise when Bill told me he could upgrade the laptop with everything I needed: more memory, new battery, new plug, new hard-drive, add a program, and move all the contents over, all for less than half of what I was going to spend on a 'new' used laptop! Instead of taking my money for what I thought I wanted, which he could have easily done, he was telling me that I could get everything I needed and save money. Wow. This is so rare in business today that it needs to be commented on. Bill is focused on what you need and what can be done, not what you can spend. The renewed laptop runs great and does everything my son wanted it to, and more. I have recommended him to friends and they were happy as well. I love the Used Apple Store.
Bryan Lamontagne
Bill and his crew at the Used Apple Store have been amazing to work with. There quality is unmatched and there attention to detail is remarkable. I have been a Billboard Music Producer and Engineer for years and Bill has made my Apple products absolutely flawless. He has the quickest turn around time that anybody I have ever worked with. I highly recommend the Used Apple Store for anyone that loves apple products and wants to get GREAT deals! Thanks to Bill and the Crew I was able to just finish a record with Trey Songz!!
Jan - Nashua NH
Do yourself a favor and check out The Used Apple Store. I had become a desktop user, loving the iMac since about 2008, so I had a couple of older laptops that were basically unused for several years. When I decided I wanted to have a laptop to work on some projects when I travel, I looked on Craigslist, thinking I needed a newer laptop. I really did not want to spend $1000+ or even $600 to buy another laptop when it would be so infrequently used, but my old laptops were slow and didn't really let me use some of the new software available on my iMac. They were well-cared-for but the keyboard on the newest had been worn out and some letters didn't type. I figured it would cost more to fix that than the laptop was worth. I went into The Used Apple Store expecting them to try to sell me on a newer laptop and gave them every opportunity to convince me to do it since I was willing. But, they basically told me that was completely unnecessary. I had an excellent laptop that was never dropped or damaged and that would totally serve my needs with only a few upgrades. They didn't try to sell me more than I needed, and for $150 plus a new battery, I had a machine that looked new, was running my favorite operating system, and worked great. I was so pleased with the results that I am taking my spouse's newer Macbook and an old firewire hard drive in for a little "repair and remodel," too.
Grace Duffley
I spilt nail polish remover on my brand new 2012 MacBook pro, I brought it to Best Buy's Geek Squad. They called me and told me that it was done for and I had to buy a brand new MacBook pro because the damage done to it was over $2,000. I was looking on Craigslist for a used MacBook because I needed to get another one for school and recording music and I saw the used apple stores ad and decided to call. I brought my MacBook in twice and the second time I brought it in Bill got it to work and it only cost me $55! When I sent in my Mac to geek squad they barely look at it, just opened my Mac and said it was done for. It was a miracle my MacBook pro started to work and I'm so thankful that Bill could get it working again! At first I wasn't sure if it was a scam, because you never know with Craigslist. But this isn't a scam at all! I highly reccomend these guys!
Heather Lansdale - Nashua NH
All I can say is wow! My iMac G5 from 2005 has not worked for months, maybe a year, and I did not have the money to replace it, I didn't want to sell it broken and I was hoping I could have it fixed. I think the worst I did to it was load about 4000 pictures, and less than 2000 songs. Computer repair costs are so high usually, and of course the store just tells you it's really old and you should just get a new one. The Used Apple Store just redid my entire computer, changing the broken power supply, upgrading the memory & operating system, saving all my pictures, music, & files. It's better than when I bought it, the guys just made it better than brand new. I came home & turned it on, everything is bright & shiny & working wicked fast, just as promised. I can't say thank you enough for all the work, and especially for making it so affordable. I felt guilty paying so little, I still can't believe what I got for $150. It's actually worth more than that! I highly recommend you run to these guys for all your repairs. I'm going back with 2 more broken computers as soon as possible. They're very nice, and you can't get more affordable than The Used Apple Store.
Jack Scholes - Fremont nh
I met bill a few weeks ago, his staff phil, james and himself bill are easy to deal with, very knowledge good guys, honest, quick and to the point. I went into their shop looking to buy macbooks from them ended up getting a unibody 15 macbook pro 24 inch iMac and spending some great time getting to know them all. They answered all my questions making me feel at home in their shop. They did what was promised upgraded all my machines quick and left there happy. I would tell anyone before going the extra distance to mac to take a drive over to see the guys at the used apple store. Have a cold drink and leave there happy with all your needs taking care of. Jack Scholes
Dack Brown aka DJ Dack - Providence RI
My Mac Book just wouldn't boot after a 4th of july party that I did, so I took it to the Apple store. After they look at my computer in the back room for 5 min, they came out and told me my logic board was shot and it would be 300 to fix @ the store and 400 if they send it out to be repaired & I only paid 350 for the thing. So I started to look into getting another macbook online, when I stumbled acrosss The Used Apple Store, I went to there website and called to make and appointment at 10:30pm. A gentlemen named Bill answer to my surprise, I told him about my problem, he made me feel like it wasn't as big of a problem as the "GENIUS BAR" hade made it seem and definetly not problem that he could not fix, he asked if I could bring it to him, and 3 day's later I did, once again Bill and his staff were the coolest warm insiteful, real nice guy's and within 2 hours my computer was up and running for 90 buck's. These guy's rock and they know there stuff, Thank you guy's so much, I wish you the all the best.
denis Martin - Lincoln NH
I saw the ad on CL and decided to se what the person had to offer. I had a white Macbook which I wanted to upgrade the Hard Drive. I met Bill when he came to place of employment. he was very professional and friendly. he removed my hard drive and installed a larger one . His prices are more than reasonable and much less then your Apple dealer. I have traded and purchased three different laptops from him as well as having him upgrade several models. If you buy a computer from Bill or have him upgrade your Mac you are in great hands and can not go wrong..now its time to upgrade another laptop..
Kerri S - Londonderry NH
A friend referred me to the guys here, and I hadn't even known there was a reputable and honest Apple store around! I am always one to support the small businesses before approaching the chain stores and I am quite pleased that I discovered these guys. They repaired my broken laptop and upgraded our desktop, all for very fair and reasonable prices with quick, efficient, and friendly service. They operate during very convenient hours to accommodate the customer. I will definitely go to them for future business and when I want to upgrade or purchase an Apple product, I will go to them. They are renovating their office space to offer a show room, and you can see for yourself they are a no gimmick, hassle free group of great individuals running a business that is most definitely needed around our neighborhood!
Jas Rai - Cambridge MA
I brought my Macbook Pro in to have the bezel replaced which ended up costing me 1/3 the cost of having it done anywhere else. They also did updates to my hard drive while they were doing the repair and gave me lots of helpful tips while I was waiting. The most honest operation I have ever seen.
Karl Frederickson - Freemont NH
Was able to help me verify that I had a bad hard drive. They also updated a replacement machine I brought in and updated it quickly. Allowed me to trade-in my old computer with bad hard drive toward other work done. Thanks, very helpful.
Peera Pongkitiwanichakul - Dover NH
I recommend this store to do diagnostic or repair on any spillage case on any macbook. Before I came to this store, I let UNH computer repair center to run diagnostic. UNH came up with that there is extensive damage (logic board, fan, battery, battery indicator, superdrive) on my macbook and it needs tier for repair that costs $875. With UNH's diagnostic, they didn't open or clean anything inside, and they just ran diagnostic though their machine which seems to be inaccurate or possibly mislead.
I rejected to pay for repair and went to Bill. Bill used his experience and found that only keyboard spilled with soda is needed to be clean. I went back home which my macbook working functionally by paying him $60 total. If I believed UNH repair center I would end up paying $875.
Leo Ganley - Exeter New Hampshire
I am a HUGE fan of the used apple store!! I got the best computer that ever sat on my desk for a fraction of what I could get it for on e-bay and craigslist!!!
Ted Roome - Hudson NH
I purchased two MACs and a wireless router from The Used Apple Store and setup my in-house network. The prices were right and the support was great. I couldn't be more pleased. These guys know their stuff and work hard to fix any issues.
Bill Young - Marshfield Ma
I highly recommend The Used Apple Store for Mac repairs and a great source for used Macs.
My daughters MacBook had a glass of water spilled over the keyboard. Apple told me the computer could be sent out and refurbished for $750. Saw an ad in Craiglist and took the computer to The Used Apple Store. It took them about an hour to check out the computer and upgrade it to the newest operating system all for about $80. I had dried the computer out and they were able to check out the various parts and everything worked. Her computer has worked perfectly for the last 8 months.
My son bought a used black MacBook and he couldn't be happier. Unlike the previous Windows laptops he had everything works flawlessly on the MacBook and he doesn't have to worry about viruses.
D.S. V. NH Realtor - Nashua NH
I bought a used Mac Desktop and Laptop at the Used Apple Store last year from Bill. I have been very satisfied with my purchase and the services rendered from this company. Bill really knows the systems well and is very reasonable with costs as well as accommodating with regard to meeting and making things happen when needed. A+ rating in my book.
Bourque - Derry NH
Bill at the used apple store is very knowledgable in Mac's. Also in the past, he has helped me repair my HP computers, and got me into the Mac world for which i thank him very much for. He also built a very nice wesite for my Company, Danielle's Limousine in Derry NH.
You will always be satisfied with Bill's Mac products and service.
Dennis Bourque, President,
Danielle's Limousine
B. Perry
I bought a MAC from someone else and didn't know how to run it, upgrade it, or even turn it on. Thanks to Bill and the team at the Used Apple Store I'm all Apple all the time!!
Thanks Guys!!
Carol Spach - Concord MA
I found the Used Apple Store on Craig's List after spilling water on my MacBook. Apple told me the repair would cost $750 but Bill was able to fix the problem for less than $100. I have since bought 3 used MacBooks from him for my kids and they all work great. I highly recommend Bill Williams and the Used Apple Store.
Cluttered Corners - used furniture store
Used Apple Store has been a blessing for me. Billy talked me into changing to an Apple and I have been happy ever since. He designed and keeps up my web site. Always coming up with new ideas for improving the site and adding to my sales. I fought the idea of changing to Apple after having a Dell for 8 years. Now, after 3 years I can't imagine having anything else. I now have a lap top and desk version. One of the things that were a consent then but have never had now were the viruses. In 3 years with my Apple computers I have never had a virus. thank you Billy for talking me into switching.
Suzanne - keene nh
Thank-you Bill for making it possible for us to purchase a top o the line macbook for incredibly reasonable price - and for refurbishing my lenovo netbook and bringing it back to life after it crashed . Other computer dealers and stores were unable and/or unwilling to repair the damage but you did that and more ...now its works like a mac.
great place -great work-highly recommended
Gail Fuller - Plymouth MA
Bill was able to retrieve the data off of my MacAir that the Apple Store said was "lost forever". Bill also upgraded my old PowerBook G4 for my son to have at college and it was the best deal ever. I will be purchasing my next MacAir from the Used Apple Store when I need a new laptop.
Service is honest and reliable, and very reasonable. I never worry if anything needs to be serviced because I have Bill to call.
Erik Huerta - Manchester NH
Bill is the man!!
He was able to fix/service my 17inch MacBook Pro in 20 minutes. TheUsedAppleStore provides a great service for those of us that scoff at what Apple charges for maintenance and services. Keep up the good work guys.